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Returns Policy
At Sunshine E-Com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy.
To initiate a return, please contact our customer service team within 14 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item(s) to us. Please note that items must be returned in their original condition, unused and with all tags and packaging intact.
Once we receive your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used to place the order. Please note that shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the item(s) received are faulty or damaged.
If you receive a faulty or damaged item, please contact us immediately with photos of the item(s) and we will provide you with a return authorization number and instructions for returning the item(s) to us. We will cover the cost of return shipping for faulty or damaged items and issue a full refund or exchange once we receive the item(s).
Please note that personalized or custom-made items cannot be returned or exchanged unless they are faulty or damaged.
If you have any questions about our returns policy, please contact our customer service team for assistance.
Our Return Policy
Items can be returned or exchanged within 30 days: All items must be unworn, unwashed, and undamaged (unless the item was damaged upon receipt) Once we’ve received the item, we will inspect it and notify you that we have received the returned product.
We work very hard every day to make sure our customers are happy with our products and services. It is our motto to never compromise on quality. However, certain circumstances may require returns or exchanges, you can read all about our return policy here.
Kindly Note
After accepting your request, assuming you find any divergence, imperfection or harm that may caused on the way then kindly report it to us in no less than 3 days so we can immediately redress what is going on for you. We can’t offer a goal on the off chance that the client neglects to illuminate us inside the referenced period.
Size issue
We profoundly recommend utilizing our estimating graph prior to requesting any item from our site. On the off chance that the size isn’t precise (runs little or enormous), feel free to us at info@sunshine-ecom.com (in 48 hours or less).
Color
Kindly note the shade of the genuine item may somewhat contrast because of contrasts in screen goal.
Trial products
Any item requested for preliminary reason won’t be traded or returned. If you like to survey or advance us on YouTube, our blog webpage or any friendly channel with incredible guests, kindly reach us at info@sunshine-ecom.com with title “joint effort.”
Cancellation of Order
Request scratch-off solicitations can be set in something like (1) day of request (In the event that not Transported) or will bring about level derivation of 25% from your arranged thing’s sum.
Exchanges
Anything you bought from our store can be traded or returned on the accompanying premise:
Should be in unique condition with bundling and labels appended
Fit isn’t exact (runs enormous or little)
On the off chance that the thing is blemished or harmed during travel. (Required pictures with unique labels)
Gotten thing is not quite the same as what was requested. (Required pictures with unique labels)
Trades are dependent upon accessibility. If it’s not too much trouble, affirm that we have the thing you are searching for.
Refunds
We permit clients to return their arranged item in somewhere around 30 days of time. You can take care of your discount by sending email at info@sunshine-ecom.com Before you handle your discount, kindly read the accompanying rules.
Should be in unique condition with bundling and labels joined
In the event that the thing is blemished or harmed during travel. (Required pictures with connected labels)
No discount will be given assuming the item is feeling the loss of its unique labels, bundling, harmed or utilized too often by the client.
When we will get the item at our Satisfaction Place as needs be, we will begin the reviews interaction and in something like 48 Hours of receipt we will begin the ideal course of repayments. (Typically, the course of repayments can require 4 – 7 Working Days to reflect in the explanation of your Unique Installments Strategy)
To handle your trade, we will require your request number, photographs of the thing, and some other data about your utilization of the item that might end up being useful to us to grasp the expected deformity.
If it’s not too much trouble, note: Assuming we get a thing and find that it has abused our trade/merchandise exchange rules, your solicitation won’t be handled.
Postage and Packaging:
Our Free Delivery is presented at our own expense. We don’t give delivering names to clients who will return their thing. Items might deliver from abroad stockroom. If it’s not too much trouble, reach us at info@sunshine-ecom.com to affirm the area for sending back the item.
